CANCELLATION POLICY

I know things happen. However, in order to ensure that we can accommodate all of our clients, we require that you cancel your appointment a full 48 hours ahead of time. If you cancel less than 48 hours from your appointment, you will incur a charge of half the scheduled service cost. 

This includes a CHANGE to your services outside of the 48 hour window. For example, if you cancel your color service but keep your cut, you are still responsible for 50% of the service cost if we are not able to fill the appointment on short notice.

I can no longer honor appointment cancellations called in after close the night before your scheduled service. In these times, I simply cannot afford it.

If this happens please remember it is not a punishment, but a pre-established business agreement.

RETURN/REFUND POLICY

I want you to be happy with your service; if I’m unable to “fix” your hair, I will issue a partial or full refund if you contact me within a week of your initial appointment. If you paid by credit card, you will be issued a reimbursement via check or venmo/cashapp etc. I cannot give cash back for any services, under any circumstances. You may however get store credit for future services or products.

*I do kids cuts, the only requirement I have is that they be willing participants. I will not strap them down to do a service. If they are crying or screaming I will most likely stop mid service. It is NOT because you are in trouble it’s because appointments like that can be traumatizing for kids and I don’t wish to be part of an experience like that.

*PLEASE look over your confirmation email and make sure the date, time and location are correct. If you don’t show up to the right location at the right time or on the right day you will still be charged for a “no show” so please make sure all the information is correct.

NO SHOW POLICY

If a client does not show up this is considered a ‘no show’. Any No Show appointments automically lose the deposit fee and will be charge 100% of the booked service using the card on file.

Also future requested appointments will require 100% payment at the time of booking.

LATE POLICY

I are committed to giving you the best one-on-one service available. I have a 15 minute grace period and after that time I are committed to giving you the best one-on-one service available. I have a 15 minute grace period and after that time you may be asked to reschedule or adjust your service as I may be unable to give you the attention you deserve.

BOOKING CHILDREN’S HAIRCUTS

Yes, I offers kids cuts. They are the same price as adult services. I would like for it to be a positive experience, if there are visible signs of this not being the case, I will stop mid service and we can about a future plan.

ADDITIONAL FEES

We encourage all clients to properly detaingle their hair before arriving at the scheduled salon service. If additional time is needed due to detangling, a comb-out fee will be added as an additional service. (Please see my service menu).